Channels
Templates, conversations, and opt-in handling for WhatsApp Business.
Templates vs session messages
Use approved templates to start conversations and campaigns. Once the customer replies, session messages can continue in the inbox or a flow. AIEngage keeps this distinction visible in the composer so you do not submit the wrong type.
Connecting the number
Add your WhatsApp Business credentials in Settings → Channels → WhatsApp. After verification, inbound messages land in the unified inbox and outbound templates become available in Campaigns.