Channel
SMS
Reach customers in the moment with SMS that respects timing, frequency, and consent.
What you can do
- Short, brand-safe message composer
- Trigger from events or journey steps
- Quiet hours and frequency caps
- Delivery and conversion tracking
Common use cases
Flash sales
OTP-adjacent alerts
Delivery reminders
Replenishment
High-intent SMS for alerts, offers, and reminders—orchestrated with the rest of the journey.
Connect this channel to the rest of the platform
Campaigns
Reach every customer on their preferred channel—WhatsApp, Email, SMS, Web Push, on-site popups, and more—from one campaign builder.
Inbox
Manage WhatsApp and storefront chat in one workspace, with human agents and seamless AI-to-human handover.
AI agents
Intent-based AI trained on your APIs, docs, and site—answering shoppers and capturing leads the moment buying intent appears.
See AIEngage on your own journeys
Talk to us or open the product workspace. Campaigns, inbox, AI agents, and analytics live in one place.