User guide
Journeys
Orchestrate multi-step, multi-channel paths with waits, splits, and goals.
Building a journey
Start from an entry trigger (event, segment membership, or date). Add message steps, wait steps, yes/no splits, and a goal such as Purchase. Exit users when the goal is met so they are not over-messaged.
Conversation flows
Journeys can include WhatsApp or chat menus, AI agent turns, and human handover. Use them for FAQs, quotes, and guided selling—not only broadcast sequences.