User guide
Inbox & agents
Handle WhatsApp and storefront chat with AI first response and human takeover.
Unified inbox
All open conversations appear in one queue. Filter by channel, assignee, or AI vs human. The right panel shows the customer profile, recent events, and campaign history.
AI handover
Configure when AI should stay in the thread and when to assign a human—intent, confidence, or keywords such as refund. Agents see the full AI transcript so customers never repeat themselves.